Troubleshooting


Having difficulty with an AmbiMedInc product? If so, please view the Frequently Asked Questions (FAQ) to find an answer to your question.

auto-Lancet FAQ

Q: What lancets other than EZ-LetsTM are compatible for use with the auto-LancetTM?
A: The following lancets are compatible with the auto-Lancet:
Microlet* [Bayer], Omnican* [BBraun], CleanLet* [Facet Technologies], UltraTLC* [Abbott], One Touch* [Lifescan], Unilet GP* [Owen Mumford], Freestyle* [Therasense], Qualitilet* [Facet Technologies], Monolet* [Sherwood], UltraFine* II [BD], SoftTouch* [Roche Australia], SoftTouch* [Roche Accu-Chek], Gentle-Let* [Ulster Scientific]

Q: What lancets are not compatible for use with the auto-Lancet?
A: The following lancets are not compatible for use with the auto-Lancet:
TechLet* [Diamed], SureLite* XL [Facet Technologies], Greenlan* [DukNam Med], UltiCare* [UltiCare], SureLite* [Facet Technologies], Softclix* [Roche]

Q: Which depth of penetration adjustment should I use?
A: Choose settings #1 or #2 for soft, thinner skin for a sufficient blood drop, or on average skin for a smaller blood drop. Choose setting #3 for average skin (not too thin or thick) to obtain a sufficient blood drop, or settings #4 or #5 for thicker, calloused skin or for a larger blood sample size requirement.

Q: Can the auto-Lancet be used on the forearm?
A: The auto-Lancet alone is not intended to be used on the forearm because the adjustable tip is not designed to properly coax a blood drop from the forearm. The auto-Lancet in conjunction with the EZ-VacTM, however can produce an adequately sized blood drop from the forearm.

Q: How do I clean the device after use?
A: Use 70% rubbing alcohol or soap and water to wipe the outside of the lancing device. For more complete cleaning, remove the tip, wash it in warm water and rinse well. Do not clean the auto-Lancet in the dishwasher.

Q: How do I safely dispose of a used lancet?
A: In order to avoid an accidental scratch or puncture, make sure that you reapply the safety cap of the disposable lancet without picking it up with your fingers. You can do this by resting the cap on a surface and by pressing the used needle against it. When the cap securely covers the used lancet, remove it with your fingers and dispose in a proper biohazard container.

Q: Can the auto-Lancet be used on more than one person?
A: The auto-Lancet is intended for the single user. To avoid exposure to contaminants, do not use the auto-Lancet on multiple users.

Q: Does the auto-Lancet contain latex?
A: The auto-Lancet does not contain latex. For a list of materials please contact AmbiMedInc.

EZ-Lance FAQ

Q: How are lancets sterilized?
A: The EZ-Lance ® lancets are sterilized through a pro-cess called Gamma Irradiation. If properly stored, the sterility of the lancets is maintained until the date of expiration.

Q: What is the difference between a tri-beveled lancet and a chisel point?
A: A tri-beveled lancet has three planes at the point of the lancet and is a standard point for fingertip testing. A chisel point lancet only has two planes and resem-bles the shape of a scalpel. This point is commonly used for neonatal heel sticks, but is also used by health care professionals who require a larger blood sample from the fi ngertips of their patients.

Q: What is the benefit of using a single-use disposable lancet in comparison with a reusable one like the auto-Lancet?
A:The auto-Lancet should not be used in a multiple-patient environment because of the contamination risk associated for both the user and patient. The EZ-Lance design solves the issue of accidental contami-nation because of its built-in safety features, namely the retraction of the used needle into the EZ-Lance housing and the inability to re-use the lancet.

Q: Does the EZ-Lance contain latex?
A: The EZ-Lance does not contain latex. For a list of materials please contact AMBIMEDINC.

Could the EZ-Lance be used for Alternative Site Testing(AST)?
A: The EZ-Lance is not indicated for AST testing.

EZ-Vac FAQ

Q: Can I use the EZ-Vac on my fingertips?
A: No, the EZ-Vac is not intended for the fingertips. The tip of the device is designed to be used on a flatter surface like the forearm.

Q: Does the EZ-Vac also puncture the skin?
A: No, the EZ-Vac is used as a companion to a separate lancing device and is applied to the test site only after the site is lanced.

Q: Once the EZ-Vac is applied to the test site, how long does it take for a blood drop to develop?
A: The drop of blood most often appears immediately though sometimes it may require 10 to 20 seconds of applied vacuum.

Q: How do I get a larger drop of blood?
A: If the EZ-Vac does not produce a large enough drop of blood upon the first application, press the plunger again to deactivate, and then reapply. You may need to reapply the EZ-Vac to the same site a few times before you obtain a sufficient amount of blood. A larger gauge lancet, such as a 21 gauge, will also help you to obtain a larger blood sample.

Q: What do I do if I accidentally lance a vein on my forearm?
A: Apply direct pressure to the lancing site with a clean cloth or gauze and hold in place for several minutes, elevate and rest. A large bruise may develop but typically will disappear in a few days. Contact a physician if condition persists, and bleeding does not readily stop, or if you experience dizziness, nausea, restlessness, shallow breathing, or clammy skin 1.
1. St. John Priory, First Aid Safety Oriented Second Edition (Canadian Cataloguing in Publication Data) pgs. 156-158 (1988).

Q: Does the EZ-Vac contain latex?
A: The EZ-Vac does not contain latex. For a list of materials please contact AmbiMedInc.

Q: How do I clean the device after use?
A: Use 70% rubbing alcohol or soap and water to wipe the inside and outside of the EZ-Vac. To avoid rusting the internal spring, do not submerge the device in water or wash the device in the dishwasher.

Q: Can the EZ-Vac be used on more than one person?
A: The EZ-Vac is intended for the single user. To avoid exposure to contaminants, do not use the EZ-Vac on multiple users.

Inject-Ease FAQ

Q: What syringes are compatible with the Inject-Ease®?
A: You may use:
100 unit (1.0 ml, 1cc) B-D insulin syringe;
50 unit (0.5 ml, 1/2cc) B-D insulin syringe; or
30 unit (0.3 ml, 1/3cc) B-D insulin syringe.

Q: Which insulin syringes are not compatible with the Inject-Ease?
A: Monoject*, Reli-On*, Valu-Rite*, Accu-sure*, and BD’s Hypak* syringes, Nipro*, Precision-Sure Dose*, and Terumo*.

Q: Do the short B-D syringes work with the Inject-Ease?
A: Yes, all length needles work with the Inject-Ease as long as the syringe is an insulin syringe.

Q: What should I do if I want to decrease the depth of the injection?
A: Use the two spacer rings on your Inject-Ease. You can decrease the depth by 1/8″ or 1/4″ (3.17 mm or 6.34 mm) depending on which spacer ring you choose. Spacer ring measurements are approximate.

Q: Is the Inject-Ease capable of delivering intra-muscular injections?
A: No, the Inject-Ease is not capable of delivering intra-muscular injections. At this time there are no known alternative devices that we could suggest.

Q: Can the Inject-Ease be used with a Tuberculin syringe?
A: Yes, upon special request we will send you a 100-unit (1.0 ml, 1cc) extra long adapter tip that is compatible with the subcutaneous B-D 1cc 25G 5/8″ Precision Glide (Reorder No. 9626) 100-unit Tuberculin syringe only.

Q: Does the Inject-Ease inject the medication?
A: No, the Inject-Ease only penetrates the needle into the skin; the user must manually depress the plunger.

Q: Can my child use the Inject-Ease?
A: Consult with your child’s pediatrician to see if your application is suitable for use with the Inject-Ease. According to published information, children have used Inject-Ease successfully.

Q: How do I clean the device after use?
A: The Inject-Ease can be wiped off with a clean damp cloth or washed with warm soapy water and air dried. To avoid rusting the internal spring, do not submerge the device in water or wash the device in the dishwasher. Adapter tips can be submerged in water after removing them from the device. Do not autoclave the device.

Q: Can the Inject-Ease be used on more than one person?
A: The Inject-Ease is intended for the single user. To avoid exposure to contaminants, do not use the Inject-Ease on multiple users.

Q: Can I travel with a pre-loaded syringe in my Inject-Ease?
A: Consult your health care professional to find out if storage of pre-loaded syringes is appropriate for the type of medication you use. Certain medications can be preloaded in syringes and kept inside the Inject-Ease until needed.

Q: Does the Inject-Ease contain latex?
A: The Inject-Ease does not contain latex. For a list of materials please contact AmbiMedInc

Insul-Cap FAQ

Q: What size syringe works with the Insul-Cap?
A: The Insul-Cap works with all size BD insulin syringes.

Q: What size vial works with the Insul-Cap?
A: The Insul-cap fits Eli Lilly*, Novo Nordisk* and Aventis Lantus* insulin bottles.

Q: Do the short BD* syringes work with the Insul-Cap?
A: Yes, the Insul-Cap works with the short syringes.

Q: Does the Insul-Cap contain latex?
A: Yes, the Insul-Cap works with short syringes also.

Q: How do I clean the Insul-Cap?
A: Submerge the Insul-Cap in a soap and water solution, rinse and air dry.

Insul-eze FAQ

Q: What size vial works with the Insul-eze?
A: The Insul-eze works with most insulin vials and larger medicine vials.

Q: What syringes work with the Insul-eze?
A: Most 1 ml (100cc), 1/2ml (50cc), 1/3ml (30cc) and 1 ml tuberculin syringes work with the Insul-eze.

Q: How much does the Insul-eze magnify?
A: The Insul-eze magnifies all syringe calibrations two times for easy reading.

Q: Does the Insul-eze contain latex?
A: The Insul-eze does not contain latex. For a list of materials please contact AMBIMEDINC.

Q: Can you suggest an easier method to use the Insul-Eze with one hand?
A: Gluing a magnet to the back of the Insul-eze and applying it to your refrigerator or other magnetized surface will help hold the device steady while you load your insulin syringe. Velcro* used in a similar manner may also be helpful.

Insul-Tote FAQ

Q: How long should I freeze the gel pack before using it with my Insul-Tote?
A: Freeze the gel pack for 12 hours for maximum effectiveness.

Q: What is the lifetime of my gel pack? When should I replace it?
A: Cold Gel packs are good for one year if properly stored. Discard gel pack if it begins to bloat or if a puncture, tear, cut or leak occurs. Replace it with a new one.

Q: Does the Insul-Tote contain latex?
A: No, Insul-Tote travel totes are made of durable, easy-to-clean nylon.

Q: How long will the gel pack stay frozen?
A: This depends on each use and the size of the gel pack. Typically a 3oz gel pack keeps medication at room temperature for 3 hour if ambient temperature is 100 degrees Fahrenheit. If your gel pack is 5 oz then the medication will keep at room temperature for 5 hours if the ambient temperature is 100 degrees Fahrenheit. Keep in mind that variables exist such as the temperature of the product when packed with the gel pack, the length of time gel pack was frozen and a fluctuation of ambient temperature. AmbiMedInc recommends each customer test the gel pack with their personal Insul-Tote. When unsure, try to keep a spare frozen gel pack in a freezer or portable cooler ready for replacement.

Q: What happens if my gel pack becomes punctured?
A: If the puncture is the size of a pin the gel pack will reseal itself. If the gel pack has a larger puncture, discard the gel pack and replace it with a new one.

Q: How can I dispose of the gel pack?
A: You may cut the product open, throw the gel away (biodegradable over time), rinse the plastic, and recycle it.

Q: What happens if my child or animal has eaten the gel inside the pack? What do I do?
A: The gel pack is nontoxic and noncaustic. If you have any concerns contact your doctor.

If your question is not listed in the FAQ section, feel free to fill out a Technical Support Request to receive help via e-mail. For urgent inquiries, or if you would like to speak to a customer support representative, call 831-475-1765 during the hours of 8am to 5pm Pacific Standard Time (PST).